Orders are typically processed and prepared for shipment within 1–3 business days after payment is received. Business days do not include weekends or holidays. During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

KixKote currently ships using USPS and UPS. We are actively working to add more carrier options in the future to provide customers with additional shipping choices and improved delivery flexibility.

Yes. KixKote offers Free Shipping on qualifying U.S. orders over $50. Free shipping applies to eligible orders shipped within the United States only. International orders do not qualify for free shipping. Free shipping applies to the order subtotal after discounts and before taxes, duties, customs fees, or other applicable charges. Some exclusions may apply depending on destination, carrier restrictions, product type, package size, or shipping method availability.

We only charge customers what we are charged by the shipping carriers. KixKote does not mark up shipping rates for profit. Shipping costs are calculated based on package weight, package dimensions, delivery address, carrier availability, selected shipping service, and current carrier pricing or surcharges. Shipping rates are controlled by the carriers and may increase or decrease at any time. The rate shown at checkout reflects the available carrier rate at the time your order is placed.

Yes. Once your order has shipped, you will receive a confirmation email that includes tracking information when available. Customers will also receive delivery confirmation notifications once the carrier marks the package as delivered. Please monitor your tracking information closely so you can make arrangements to receive your package once it arrives.

Yes. KixKote ships to PO Boxes, APO, and FPO addresses when service is available through the selected carrier. Some shipping methods may not be available for certain address types. If a carrier cannot deliver to the address provided, we may contact you for an alternate shipping address.

We ship throughout the United States using available USPS and UPS services. Estimated delivery times shown at checkout are provided by the carrier and are not guaranteed unless the selected shipping service specifically includes a guaranteed delivery commitment. KixKote is not responsible for delays caused by the carrier, weather, holidays, incorrect addresses, local delivery issues, or other circumstances outside of our control.

Yes. KixKote offers international shipping options to select countries. International shipping availability may vary depending on carrier service, customs regulations, and destination-specific restrictions. At this time, we do not ship to Mexico due to the difficulty and restrictions involved with shipping liquid products into the country. Additional countries or regions may also be unavailable depending on current shipping regulations, carrier limitations, customs requirements, or local import rules. Free shipping offers apply to qualifying U.S. orders only and do not apply to international shipments.

International customers should expect that duties, taxes, VAT, customs fees, brokerage fees, or other import-related charges may be due upon delivery or before the package is released. These charges are not included in the product price or shipping cost unless specifically stated at checkout. Duties and taxes commonly range around 15%–18%, depending on the delivery location, local customs rules, and the value of the order. Actual charges may vary by country, region, product classification, and local regulations. KixKote has no control over these charges and is not responsible or liable for any duties, taxes, customs fees, brokerage fees, import fees, customs delays, inspections, or additional costs assessed by customs authorities or shipping carriers. By placing an international order, the customer agrees that they are responsible for all applicable import charges required by their country or delivery locality.

Yes. International orders may be subject to customs inspections, documentation requirements, delivery delays, or import restrictions. KixKote is not responsible for delays caused by customs, import regulations, carrier holds, weather, incorrect addresses, local delivery issues, or circumstances outside of our control. If you have concerns about whether a specific product can be shipped to your country, please contact us before placing your order.

KixKote paints, primers, and finishers are non-hazardous, VOC-compliant, water-based products. While our products are formulated to be safe for standard use and are not classified as hazardous materials, shipping rules may still vary by location, carrier, and product type. Some destinations may have restrictions or additional review requirements for liquid products. If you are concerned about shipping a specific product to your location, please contact us before placing your order.

Once a package has been transferred to the shipping carrier, delivery timing and handling are controlled by the carrier. KixKote is not responsible for carrier delays, missed delivery attempts, incorrect scans, weather delays, or other delivery issues outside of our control.

KixKote is not responsible for packages that are marked as delivered by the carrier but are lost, stolen, or missing after delivery. If your tracking information shows that your package was delivered but you did not receive it, please check around your delivery location, ask neighbors, household members, building staff, or front desk personnel, contact your local post office or carrier office directly, and request written claim documentation or a claim letter from the carrier. A carrier claim letter may be required before any further review can be completed.

If a package is refused, unclaimed, returned due to an incorrect address, returned due to unpaid duties or taxes, or rejected by customs, the customer may be responsible for any original shipping charges, return shipping fees, carrier fees, customs charges, or other costs incurred. Refunds, if applicable, will be reviewed once the package is returned to KixKote and inspected. Original shipping costs and any fees charged to KixKote may be deducted from the refund. Returned products must be unopened, unused, and in resalable condition to qualify for a refund.

Customers are responsible for entering a complete and accurate shipping address at checkout. KixKote is not responsible for packages delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer. If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the order.

If your order arrives damaged, please contact us as soon as possible with your order number, photos of the damaged packaging, photos of the damaged product, and any carrier notices or documentation. We will review the issue and help guide you through the next steps when possible.

Delivery estimates are provided by the shipping carrier and may vary depending on destination, service level, holidays, weather, customs processing, and carrier volume. KixKote cannot guarantee delivery dates unless the selected shipping method specifically includes a carrier-backed delivery guarantee.

For questions about shipping options, product restrictions, international availability, or tracking, please contact us before placing your order.

KixKote Customer Support
Email: info@kixkote.com
Website: www.kixkote.com